I was very disappointed when I called my "personal coordinator" on the scheduled moving day, only to find out that you were not working that day. Attached are the pictures I took of the damage the movers caused.
We had a terrible experience. Two men and a U-Haul showed up at 9 am, and left at 2 am the next morning. When only two men showed up, I tried to get ahold of you, which did not work. So, I talked to the movers' boss, and told them we needed more movers here.
The boss told me it was "not my place" to tell him how many movers we needed. The inventory. I was questioned three times by different Colonial staff and I listed my furniture. I estimated the boxes and I even provided pictures of my home and furniture to David.
He asked for the listing address so he could look at the actual contents of the house. At some point David determined the weight of these items I listed was 10,000 lbs. I am not an expert, I have no idea how much everything would weigh. The movers claimed to be very uninformed.
They had no note of my heavy mirror and heavy, large, canvases and paintings, in spite of how much information I'd provided repeatedly. The movers also weren't notified that we were going to a second storage pickup. I specifically told all intake personnel that I was on a fifth floor walkup, with approx. 88 steps, and no elevator.
And yet they still only sent two workers, which was woefully insufficient. After I pleaded for more movers at 9 am, at 2 pm two more men showed up. In spite of now having four movers, there was no increase in pace or productivity. By 6 pm, I knew that, from the looks of what hadn't been packed, that it would be impossible to make it to the storage site before it closed at 11 pm.
The driver agreed. Giving up on leaving for the move that day, we had to get a hotel, and agreed to meet for a second day of moving in the morning at the storage space at 9 am. I heard from my neighbor the next day that they didn't finish until approx. 2 am.
My neighbor also reported a hole in the driveway fence, where the moving truck had caused damage. Pictures are attached, including other building damage. So, next morning, I contacted the driver, and tried to align on our meeting, and he informed me that in spite of their efforts, they could not remove my 100 pound mirror that I had repeatedly specified to Colonial intake. Please note that two weeks before, my painter was able to remove it himself and replace it after painting the wall with no issues whatsoever.
Four of these movers were unable to remove it. They also claimed it was not their responsibility, as they were only movers. At this point I had no way to get the mirror down and get it on the truck. Thus, I had to give up and leave behind my $1,000 mirror.
Which I am extremely upset by. After speaking to the driver's superior, the next day at 9 am, about my frustration and anger regarding the mirror, he informed me the men would meet me in half an hour at the storage space. We showed up at 9:30, they showed up at noon, 2 and a half hours later. They loaded up the storage space, and we returned to the house to sweep.
When we got there, we found multiple items that they neglected to load on the truck: Two big white bookshelves, half of my Z-Rack, a wooden piece of my bed (which was inexplicably found in the front of the building), the boxspring for the twin bed, and of course, the mirror. All of these items (except the mirror, which is now remaining on the wall for the buyer) I had to drag to the alley, and give up, as we could not possibly transport these ourselves. So as you can see, we had an extremely negative experience, lost some of our household items, and the fence was broken. My neighbor and I expect you to be responsible for the damage, as well as the missing items and other building damage.
Looking forward to your prompt handling of this matter. Now I am waiting day 18 since my pickup. They haven't resolved or even communicated to resolve the compensation for my losses due to their negligence. My entire household goods are being held hostage.
Now I'm seeing the bad reviews on line and I have identical complaints. Pattern.
I would have never used this company if I saw these complaints. They offered to send furniture and I declined because I was horrified that must mean my things are so far from being delivered.
This reviewer shared experience about problem with delivery and wants this business to have the product delivered. shelleylandgraf is overall dissatisfied with Colonial Van Lines Relocation Division. The most disappointing about colonial van lines moving service at Colonial Van Lines Relocation Division was no delivery, broken fence and unethical practices Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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