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After months of back and forth, i was contacted my the Director of Customer service saying She wanted to resolve our disagreement. We reached a settlement and i was sent a Final Settlement Agreement which simply stated we reached a satisfactory resolution and that i...
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1.0
#1278190
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Move didn't go as promised but it did happen. I was pressured into over estimating weight by lines such as; may not send enough workmen, truck may not deliver, not enough equipment, etc. The contracted delivery company did a nice job. They were out of Dallas (Cory). He...
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I didn't like
  • Will not return communication about my refund
#1000258
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Promised a professional, stress free move. WRONG! I had a window of three days to get my furniture and auto moved because I live out of the country. Poor communication and poor follow through. Lots of stressful and emotional telephone call and they acted like it was my...
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I liked
  • I liked the sub sub contractors that delivered my furniture
I didn't like
  • Horrible auto delivery
  • Poor communication
  • Will not return communication about my refund
#987760
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I was very disappointed when I called my "personal coordinator" on the scheduled moving day, only to find out that you were not working that day. Attached are the pictures I took of the damage the movers caused. We had a terrible experience. Two men and a U-Haul showed...
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I didn't like
  • No delivery
  • Unethical practices
  • Broken fence
#963531
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This is an update to my previous review of Colonial Van Lines (CVL) Relocation Division from 3 November 2016. Since I posted that review, within 12 hours CVL contacted me to learn more about my move and its problems and to try to work towards a resolution of the...
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Anonymous
Anonymous

Could you PLEASE tell me who you talked to to get your resolution? I also am in Alabama and had a nightmare of all nightmare moves. Cannot get a return phone call to try to ...

4.0
#962567
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